Every job involves solving problems. The key is having a clear process rather than reacting emotionally or jumping to conclusions.

The first step is to identify the root cause. Ask 'Why?' five times — each answer leads closer to the real problem. A delay in a report is the symptom; the bottleneck in the approval process is the root cause.

Once the root cause is clear, brainstorm possible solutions without judging them. Involve people who understand the problem — they often have the best ideas. Then evaluate the options: which is quickest? Cheapest? Most permanent?

Implement the chosen solution and monitor the results. If the solution is not working, gather feedback and adjust. And if the problem is too big or too sensitive, know when to escalate — passing it to someone with more authority is not a weakness, it is good judgement.